Privacy Policy

OLIN PLUMBING, INC. ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, utilize our online services, or engage with our plumbing services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other relevant privacy regulations.

By accessing or using our online platform or engaging with our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our plumbing services to residential and commercial clients throughout the Greater Tampa Bay area.

Information You Provide Directly to Us

We collect information you provide directly when you interact with our site, request a service, inquire about our offerings, or communicate with us. This may include:

• Contact Information: Your name, physical address, phone number, and email address when you request a quote, schedule a service, or sign up for updates.
• Service Information: Details about the plumbing issues you are experiencing, property type, preferred service times, and any other information necessary for us to provide our comprehensive range of services, such as water heater installation, sewer inspection, backflow testing, or emergency plumbing.
• Payment Information: While we process payments securely, we do not directly store sensitive payment card details. Payment transactions are handled by trusted third-party payment processors. We may receive confirmation of payment from these processors.
• Communications: Records of your correspondence with us, including inquiries, feedback, and support requests.

Information We Collect Automatically

When you visit our online platform, we may automatically collect certain information about your device and usage patterns, including:

• Usage Data: Information about how you interact with our site, such as pages visited, time spent on pages, links clicked, and other browsing activity.
• Technical Data: Your Internet Protocol (IP) address, browser type and version, device type, operating system, and other diagnostic data.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our site, understand site usage, and improve our services. These technologies may collect information such as your preferences and session information. You can typically manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To schedule, perform, and manage plumbing services you request, including dispatching technicians, providing estimates, and completing repairs and installations.
• To Communicate With You: To respond to your inquiries, provide service updates, send appointment reminders, and deliver information related to our services.
• For Billing and Payments: To process payments for services rendered and manage your account.
• To Improve Our Services: To understand how our online platform is used, analyze service performance, and enhance the quality and range of our offerings.
• For Internal Operations: For administrative purposes, including record-keeping, customer support, and internal audits.
• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for collecting and using the personal information described in this Privacy Policy depend on the information we collect and the specific context in which we collect it:

• Performance of a Contract: We process your information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., when you request plumbing services).
• Legitimate Interests: We may process your information based on our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., for improving our services, preventing fraud, or for direct marketing to existing customers where permitted).
• Compliance with a Legal Obligation: We may process your information where we have a legal obligation to do so (e.g., for tax or regulatory compliance).
• Consent: In certain situations, we may ask for your explicit consent to process your personal information for a specific purpose. You have the right to withdraw your consent at any time.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for their direct marketing purposes. We may share your information with:

• Service Providers: Trusted third-party companies and individuals who perform services on our behalf, such as payment processing, website hosting, analytics, customer support, and IT services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security procedures and practices to ensure the ongoing integrity and confidentiality of your data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to be Forgotten"): The right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws. You also have the right to lodge a complaint with a supervisory authority, particularly if you are in the EEA, if you believe that our processing of your personal data infringes applicable law.

Third-Party Links

Our online platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: